Terms and Conditions

• Introduction
The owner of this web site is Lansdales Pharmacy Ltd trading as Lansdales Pharmacy. Our head office is at Stamford House, Short Street, High Wycombe, United Kingdom, HP11 2QH. Our Pharmacy is registered with the General Pharmaceutical Council. Registration number 1092744.

• Information on the Website
The information included in the website is provided in good faith. However the information should not be used as a replacement for advice from your healthcare professional.

• Delivery
Delivery in the UK is free for all orders of £40 and above. If your order is less than £40 you will be charged £3.50. NHS Prescription items will be delivered free of charge. Prescription items require a signature and generally will be sent by First Class Signed For. A special delivery next day option is available for the additional charge of £5.95. Urgent or same deliveries can be arranged via our courier, please contact us with your requirements and we will provide you with a quote. We reserve the right to refuse orders containing heavy items. The cost of arranging delivery will be charged at the published rate at time of order. Full cost of your order, including delivery costs, will be displayed before your payment is processed. Our insured delivery service provides full cover against loss or theft. In the event that your goods are lost or stolen in the post you will be entitled to a choice of a full refund or the goods replaced at no extra cost. Goods will be considered possibly lost or stolen if they have not been received at the delivery address within 30 days of the shipment date. Once the 30 day period has passed a trace will be instigated by the postal services. Once the postal services have confirmed that the parcel is lost a full refund or replacement will be issued. In the event that the postal services report the goods have been correctly delivered, this will be final and binding and a refund will not be issued. In this case all relevant information will be passed to the customer so they can pursue the matter further with the postal services.

Delivery in the UK is free for all orders of £40 and above. If your order is less than £40 you will be charged £3.50. NHS Prescription items will be delivered free of charge. Prescription items require a signature and generally will be sent by First Class Signed For. A special delivery next day option is available for the additional charge of £5.95. Urgent or same deliveries can be arranged via our courier, please contact us with your requirements and we will provide you with a quote. We reserve the right to refuse orders containing heavy items. The cost of arranging delivery will be charged at the published rate at time of order. Full cost of your order, including delivery costs, will be displayed before your payment is processed. Our insured delivery service provides full cover against loss or theft. In the event that your goods are lost or stolen in the post you will be entitled to a choice of a full refund or the goods replaced at no extra cost. Goods will be considered possibly lost or stolen if they have not been received at the delivery address within 30 days of the shipment date. Once the 30 day period has passed a trace will be instigated by the postal services. Once the postal services have confirmed that the parcel is lost a full refund or replacement will be issued. In the event that the postal services report the goods have been correctly delivered, this will be final and binding and a refund will not be issued. In this case all relevant information will be passed to the customer so they can pursue the matter further with the postal services.

• Returns
We want you to be pleased with your purchase and our service. If you are not satisfied for any reason please return the item within 28 days in its original unopened state including all original packaging and we will replace the item or refund you in full. You are not allowed to return medicines and cosmetics for safety and hygiene reasons. Please e mail or telephone our customer services team with details of your return - telephone number: 01494 522900 or email: info@lansdalespharmacy.com. Any refund will be made by the same means as the payment, and can take upto FIVE working days to process once the return has been authorised. Your statutory rights are not affected.

• Payment Information
Your credit and debit card details are secure as they are administered by PayPal. We only accept 3D Secure transactions. We may require CVV2/CVC2 credit and debit card verification. We do not store your credit and debit card information.

• Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner.

• Information provided by you
The information provided to the online doctor is not viewed by lansdalespharmacy and is entirely confidential. When you submit information to the online doctor it is your responsibility to ensure that it is correct and truthful and we are not liable for your errors. The medicine provided must be for your personal use and you should not supply it to anyone else. Lansdalespharmacy uses independent GMC or European registered doctors. The information provided for Pharmacy Only products will be viewed by our pharmacist as he or she needs to make a professional judgement as to the suitability of the medicines ordered. You must be over 18 to order products from this site.

• Medical Information
You should always read the label and patient leaflet prior to using a medicine. Please contact your doctor or pharmacist if you are unsure about whether you should use a product.

• Privacy
Lansdales Pharmacy Ltd is registered under the Data Protection Act. Registration number **********. In order to provide you with the best products and service we store information about the items we have provided to you. We ask and store information when you order Pharmacy Only medicines so that we provide the most appropriate medication. We do not share any information with third parties other than the independent online doctors. We do not store your payment information. We do not have access to the information you provide to the online doctors.

• Complaints
If you have any complaints please contact our Superintendent Pharmacist Khal Khaliq (GPHC Reg. No. 2042410) at info@lansdalespharmacy.com We operate a complaints procedure as part of the NHS system. You may also contact your local Patient Advice and Liaison Service. (PALS)

• Promotions
Lansdales Pharmacy reserves the right to expire promotions and voucher codes at any time. Online Prescription discounts apply to online prescriptions purchased through the website. Discounts do not apply to postage and packing charges or medication cost.

All products listed on our site are genuine and supplied in their original unopened packaging as the manufacturers intended. We only distribute our products to E.U countries.
All products must be used in accordance with the manufacturer's instructions. Lansdalespharmacy.com will not accept responsibility for injury or damage incurred by the misuse of any products supplied.
Payment can be made by most major credit or debit cards. In all cases payment will be debited to your account when your order is placed, however transfer of risk for the product(s) will only take place when Lansdalespharmacy.com passes the product(s) to the carrier. Please note: when using credit cards on the Internet always use our secure server payment system. Never pass credit card details via e-mail.
All our products are Duty and VAT (value added tax) paid in the EU and therefore, as per articles 8 and 9 EU directive 92-12-EEC, will not attract further duties or taxes for EU residents. Any additional duties or taxes payable by customers outside the EU is the sole responsibility and liability of the customer. IMPORTANT. in the unlikely event that individual EU countries should apply additional duties, taxes or restrictions over and above those defined by EU Council directives, they will be the sole responsibility and liability of the customer.
The price of the goods ordered will be the price shown in UK pounds at the time of the order on the product pages of this site. The cost of delivery, packaging and purchase price will be clearly displayed on the buy page before you the customer commits to the order and will be the full and final amount due for the order. Credit cards are processed in UK pounds for UK credit card holders. For credit cards that use other currencies such as Euro's our site uses "Dynamic Currency Conversion" which will identify the currency that your card is billed in and use real time official bank exchange rates to convert from UK pounds to the currency of the card being used, this ensures you get the best possible exchange rate available at time of purchase. The exact amount of the purchase will then be displayed in the currency of your credit card before you commit to the purchase and will be the full and final amount due for the order that will be charged to your card.
You will be required to agree our terms and conditions before placing your order with us.
These terms and conditions shall be governed by, and interpreted in accordance with, the Laws of the United kingdom. The courts of the United Kingdom shall have exclusive jurisdiction to resolve any disputes that may arise.
Nothing in this document affects your legal rights.
Whilst we make every effort to ensure pictures of products are accurate, they should be considered for illustrative purposes only.

• Indemnity Statement
When placing an order for prescription medications you are required to read and agree to the following: Disclaimer.

I hereby release Lansdalespharmacy.com and all of its employees and contractors including physicians from any and all liability whatsoever associated or connected with my prescription medications request and/or use of those prescription medications. I hereby state that I am an adult and that I am aware of the potential side effects associated with prescription medications. I understand that no doctor, nurse, or administrative personnel can guarantee that prescription medications, even if prescribed, will provide the results I seek. Further, I understand that even if prescribed, I may suffer adverse effects from prescription medications. I hereby releaseLansdalespharmacy.com and all of its employees and contractors including physicians from any and all liability whatsoever associated with any adverse effects I may suffer from my use of the prescription medications provided. I am participating in this programme at my own choice, at my own expense and my own liability and assume all responsibility for my use of any prescription medications provided. I fully understand that it is my responsibility to have an annual physical examination, including any suggested laboratory tests, to ensure that I have no disease(s) which might make the use of prescription medications inappropriate for my condition. I further agree that I have consulted with my physician and/or pharmacist and hereby warrant that I am not taking any medications or combination of medications that are on the published list of medications which would make any prescription medications provided contraindicated. I further agree to immediately notify any doctor whose present care I am under that I have chosen to take the prescription medications provided so that they may advise to continue or discontinue use. I wish to have prescribed and supplied to me branded product that is as inexpensive as possible, without prejudice to the other factors that are to be considered by those prescribing my pharmaceuticals and those fulfilling the prescriptions.

• Patient declaration
I am at least 18 years of age. I am permitted by law in my country of residence to receive the medication(s) I am requesting. I have had a recent physical examination by a physician who is available for any necessary follow-up care and intervention. I have been fully informed and understand the risks, benefits, and possible side effects of the prescription medications I may request. I am requesting the prescription medication(s) solely for my therapeutic and medical needs, and will not distribute any medication to others. I certify that I will use this prescription medication for, and only for, the prescribed use, and that I will not use it in conjunction with any illegal substance. I will promptly contact a local physician for any necessary medical intervention should a complication or concern arise as a result related to the use of a requested medication. I am allowed by law to use the credit card that will be used if my request is approved. I do not require a child safety cap on my medication(s) if prescribed. I have and will answer all questions truthfully, for my safety, just as I would with my own doctor. I wish to have prescribed and supplied to me branded products that are as inexpensive as possible, without prejudice to the other factors that are to be considered by those prescribing my pharmaceuticals and those fulfilling the prescriptions.I understand that if I am residebt outside the European Union that I will be responsible for any customs, tariffs, and taxes, that may arise. I certify that the foregoing statements made by me are true.

• Certification and Warranty of Patient
I hereby certify and warrant that I am an adult and have carefully read and truthfully answer all of the medical questions in my medical consultation with the Nationwide Pharmacies.co.uk doctor. I further certify that I have completed this application with the purpose of employing the service of the Lansdalespharmacy.com doctor and that he will be relying on the truth and accuracy of my answers in determining whether I should have the requested prescription medication supplied to me. I understand if I have failed in any way to furnish the Lansdalespharmacy.com doctor with my complete and accurate medical history I have therefore not fulfilled my legal obligation to properly inform the doctor. I understand that if in the future my medical circumstances change in contradiction to the information I have provided that it is my legal responsibility to immediately notify the Lansdalespharmacy.com doctor and cease all use of the prescribed medication until further notification.